Find out how our process Can guide you
Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at Liaison Home Automation every time.
Discovery & Education
We have consultants available to visit your home to evaluate your proposed entertainment area and to make recommendations on home entertainment products and/or custom installation solutions. Call or visit our showroom to setup your in-home consultation. We will work with you to come up with a date and time that works with your busy schedule. We want your input so that we can come up with a custom installation that fits your needs, lifestyle and budget.
System Design & Engineering
During system design & engineering, our team is working from construction plans and your approved scope of work to complete a comprehensive design within budget. Along with a full set of design documentation, we are typically collaborating with your builder, designer, and other trades to ensure our work is well thought out and captures any changes as they arise. Through our process, you can feel confident that we’re creating a custom solution that will give you the best experience possible.
Not only will our team engineer your lighting control system, but we also offer in-house lighting design services. During lighting design, we select fixtures and accent lighting, create a layout, and do so in tandem with your lighting control solution. We identify where keypad and dimmer locations will be called out and create lighting scenes to best create a space that is warm and inviting while enhancing the natural beauty of your home.
A smart technology project takes effective planning, organizing, and allocating resources to make sure it’s completed on time and with the desired result at fit and finish. Additionally, procedures and protocols need to be met and unforeseen problems should be resolved quickly. Our dedicated project managers oversee all details and consistently communicate with the contractor, subcontractors and owner. Job sites are dynamic with many moving parts and having a solid, experienced person responsible to bring it altogether makes all the difference. Given the multi-faceted nature of integrating different sub-systems from audio/video, lighting control, climate, security, networking, and we take a proactive approach and over-communicate every step of the way.
A defined scope, a thoughtful design, documentation — none of these things create that wow moment in your new smart home or business without the wonderful work of our installation team. Our technicians have years of technical training, installation and troubleshooting experience. Years spent honing their craft, attention to detail, and a commitment to flawless execution is what allows us to deliver on best in class systems for our clients.
The finishing touch to the commissioning of a system is programming the interfaces our clients will be using to control everything we’ve installed. This can range from keypads, to remotes, to iPad apps and everything in-between. Our talented programmers are excellent when it comes to taking these systems and disparate products and rolling their control into one easy to use app or handheld remote and they are constantly innovating — figuring out more ways to improve the user experience.
Service & Support
We want to ensure that you receive the best customer experience, but that doesn’t just end when your system is installed. Technology changes over time and can often require service or maintenance to continue operating at its best. We are your technology partner and are here to help with everything from maintaining your existing system to helping you optimize with the latest technology available. We are always here to provide expert advice, quality service, professional installation, and the best experience possible.
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